Global Energy Resilience Training and Mitigation Foundation

Refund & Cancellation Policy

Effective Date: July 5, 2026

The Global Energy Resilience Training and Mitigation Foundation ("GERTMF," "Foundation," "we," "our," or "us") values the generous support of our donors and the participation of individuals in our educational programs, conferences, workshops, webinars, and training events. This Refund & Cancellation Policy explains the Foundation's policies regarding charitable donations, recurring contributions, event and training registrations, and applicable refunds or cancellations.

By making a donation, registering for an event or training, purchasing Foundation products or services, or otherwise engaging in transactions with the Foundation, you acknowledge that you have read, understood, and agree to the terms of this Refund & Cancellation Policy.

1. Donation Refund Policy

The Global Energy Resilience Training and Mitigation Foundation sincerely appreciates your generous support of our mission to advance energy resilience, public safety, emergency preparedness, education, research, and mitigation initiatives worldwide.

If you made a donation in error, submitted a duplicate donation, or have changed your mind about contributing, please contact us as soon as possible so we can assist you.

To request a refund, please contact us at:

Email: info@globalenergyfiretraining.org

Approved refunds will be issued using the original method of payment. If your donation was made by credit or debit card, the refund will be credited to the same card used for the original transaction. Please allow a reasonable amount of time for the refund to be processed and reflected by your financial institution.

The Foundation reserves the right to review refund requests on a case-by-case basis. While charitable donations are generally considered final and are used to support our ongoing programs and operations, we are committed to resolving legitimate donation errors promptly and fairly.

2. Recurring Donation Cancellation

Recurring donations provide a reliable source of support that enables the Foundation to fulfill its charitable mission and expand educational programs, research initiatives, emergency preparedness efforts, and public safety outreach throughout the year.

If you wish to modify or cancel your recurring donation, we are happy to assist you.

Please contact us at:

Email: info@globalenergyfiretraining.org

Upon receiving your request, we will promptly cancel all future recurring donations. Cancellation requests apply only to future scheduled contributions and do not automatically refund donations that have already been processed. If you believe a donation was processed in error, please refer to the Donation Refund Policy above.

3. Event & Training Cancellation Policy

The Foundation is committed to delivering high-quality educational programs, conferences, workshops, webinars, certification courses, and specialized training events. We understand that circumstances may occasionally require participants or the Foundation to cancel or modify scheduled events.

Participant Cancellations

If you are unable to attend a registered event or training, please notify the Foundation as soon as possible.

Unless otherwise stated in the event registration materials, the following refund schedule applies:

Cancellations received 30 or more calendar days before the scheduled event are eligible for a full refund, less any non-refundable processing fees.
Cancellations received 15 to 29 calendar days before the event are eligible for a 50% refund.
Cancellations received fewer than 15 calendar days before the event are generally non-refundable.
Participants who do not attend an event without prior notice ("no-shows") are not eligible for a refund.

The Foundation may, at its sole discretion, approve exceptions for documented medical emergencies, military deployment, natural disasters, or other extraordinary circumstances.

Registration Transfers

Participants may request to transfer their registration to another individual or to a future Foundation event, subject to availability and Foundation approval. Transfer requests should be submitted before the event begins.

Foundation Cancellation or Rescheduling

The Foundation reserves the right to cancel, postpone, reschedule, relocate, or convert any event or training to a virtual format due to low enrollment, instructor availability, severe weather, emergencies, public health concerns, venue issues, or other circumstances beyond the Foundation's reasonable control.

If the Foundation cancels an event, registered participants will generally be offered one of the following options:

A full refund of registration fees paid;
A credit toward a future Foundation event or training; or
Transfer of registration to the rescheduled event.

The Foundation is not responsible for reimbursing travel expenses, lodging costs, meals, lost wages, airline fees, or any other incidental or consequential expenses resulting from an event cancellation, postponement, or schedule change.

Online Training

Access to online courses, webinars, or other digital educational content may be non-refundable once access credentials have been issued or course materials have been made available, unless otherwise required by applicable law or expressly stated in the registration materials.

Continuing Education and Certificates

Certificates of attendance, continuing education credits, or other completion documentation will be issued only to participants who satisfy the attendance and participation requirements established for the applicable event or training.

Contact Us

Questions regarding refunds, recurring donations, event cancellations, registration transfers, or this Refund & Cancellation Policy may be directed to:

Global Energy Resilience Training and Mitigation Foundation

Email: info@globalenergyfiretraining.org

Website: GlobalEnergyFireTraining.org